If you’re like most people, you probably think of the waste and recycling industry as one that’s entrenched in tradition.
After all, it’s an industry where the customer experience has generally been little more than an afterthought for years. But that’s changing.
There are some key trends in the waste and recycling industry that you should pay attention to in the coming months – even years. And they all lead back to customer experience.
The bottom line is customer experience in the waste and recycling industry is evolving, and companies need to be aware of trends like the rise of millennials, the increased demand for convenience and sustainability, and the power of online engagement if they want to remain competitive. New technologies are also changing the way we think about waste and recycling, and employee retention is becoming increasingly important.
By staying up to date on these trends, brands in our industry can ensure that they’re providing the best possible experience – both for employees and for customers.
View the slideshow to learn more.
Brianna Langley is the CX Specialist for Waste Connections.